Meteor Unlimited Data

I'm on Meteor's Bill Pay Lite - €10 / month - one month rolling contract.
I also have an add-on for €5 / month - 250Mb data. Which I've been very happy with, but I'm about to start going over (and you never want to do that with a mobile), plus limit-watching takes all the fun out of watching YouTube on a bus.

So I want to switch to their unlimited data add-on (for meteor unlimited means 10Gb / month) - for €15 / month. Would prefer if there was a €10 / month - 1Gb option to ease myself in, but there isn't.

Anyway tried the online site, no dice - error some code or other. So I rang customer support. They said ok, waited. Then they came back and said "sorry, checked with our managers, you can't get that on your tariff".

Oh really, not according to your web-site.



They went off and checked and said yes I should be able to get it, then they tried to get a technician to force it through. It didn't work. So now they'll have to get back to me next week (I'd been on the call now for about 20 minutes at this stage). So they have credited my account with €5 for my trouble - nice save, customer service! Hopefully, it'll all work out soon.

Meteor new EU Roaming Rates

From EU Announcement in Irish Times

• Making call - 39c ex VAT / Meteor quote it 47c (incl VAT) - matches
  
• Receiving call - 15c ex VAT / Meteor quote it 18c (incl VAT) - matches
• Sending Text - 11c ex VAT / Meteor quote it 13C (incl VAT) - matches
• Receiving text free
  
• Data - Maximum wholesale rate per MB (megabyte) - €0.80 / Meteor quote it €10.24 (inc VAT)- WTF!!!
  

I know that a wholesale rate isn't the same things as a consumer rate, but greater than 12x discrepancy?

The EU should be applauded for doing this, but after setting max consumer rates for texts and voice, they should also set a maximum consumer rate on data roaming rates.

Also - according to their site they are still operating an opt-in on roaming broadband cap (€60). No opt-in should be necessary, the cap should be applied by default - see New EU Rules

See : Meteor - Roaming with Meteor